Terms of service

Last Updated: October 14, 2026

Welcome to Karumail. Our store offers dresses, tops, pants, and coordinated sets for customers looking for clothing that feels considered, wearable, and personal.

These Terms of Service govern your access to and use of https://www.karumail.com, including purchases made through the website. By using the website or placing an order, you agree to these Terms and the policies referenced here. If you do not agree, please discontinue use of the website.

1. Business Information

This website is operated by:

Brand: Karumail
Legal Company Name: Lingshui Wanqiang Trading Co., Ltd.
Registered Office: A7-5, Chuangye Office Building, Binhe South 2nd Heng Road, Yelin Town, Lingshui Li Autonomous County, Hainan Province, China
Email: info@karumail.com
Phone: +86 17732121588
Website: https://www.karumail.com

The registered office is the company's registered business address. Dispatch and returns operations are associated with the designated address at Airport Road 11, Airport Area, Meilan District, Haikou, Hainan Province, China. The operational address is not represented as the registered office.

2. Eligibility and Website Use

You agree to use this website only for lawful purposes and to provide accurate information when placing an order.

You must not misuse the website, interfere with its operation, attempt unauthorized access, submit fraudulent orders, or use its content in violation of applicable law.

3. Product Information

Karumail offers women's clothing, including dresses, tops, pants, and coordinated sets.

We make reasonable efforts to display product descriptions, measurements, colors, and photographs as accurately as possible. However, screen settings, lighting, photography, and manufacturing tolerances may result in minor differences between an image and the physical item.

Please review the product description, size chart, material details, and care instructions before purchasing. Contact us if you need clarification.

4. Prices and Availability

Prices, available sizes, and stock information are displayed on the website and may change over time.

A product being visible on the website does not guarantee that it remains available at the moment an order is submitted. If an item becomes unavailable after an order is placed, we will contact you regarding the available options, including a refund where appropriate.

We reserve the right to correct genuine pricing, listing, or technical errors. If an error affects your order, we will contact you before proceeding where reasonably possible.

5. Orders and Payment

Orders are subject to payment authorization, availability, and acceptance by the store.

Accepted payment methods are those displayed at checkout, which may include Google Pay, Mastercard, Visa, and Apple Pay.

Please review your items, shipping address, and total price before submitting an order. Contact us as soon as possible if you need to correct an order. We cannot guarantee changes after processing or dispatch has begun.

6. Shipping and Delivery

Orders normally require up to 2 business days for processing, followed by an estimated shipping period of 7–15 days after dispatch.

These periods are estimates and not guaranteed delivery dates. Delays may occur because of customs, carrier operations, public holidays, weather, or other circumstances outside our reasonable control.

One eligible item qualifies for free standard shipping under the Shipping Policy. Any other applicable shipping charges will be displayed at checkout.

Please refer to the Shipping Policy for the full details.

7. Returns and Refunds

Eligible change-of-mind returns may be requested within 30 calendar days of delivery, subject to the Return & Refund Policy.

For standard change-of-mind returns, the customer pays return shipping to China. The indicative international return-shipping budget is approximately US$20–US$60 or more, depending on the carrier, destination, and parcel.

For approved returns, Karumail normally initiates the refund within 5–10 business days after the returned item has been received and inspected. The payment provider may require an additional 5–10 business days for the funds to appear.

These terms do not override any mandatory consumer rights under applicable law.

8. Intellectual Property

Website text, graphics, branding, logos, photographs, and other content are owned by or licensed to the relevant rights holders. You may use the website for personal shopping purposes but may not copy, reproduce, distribute, or commercially exploit protected content without appropriate authorization.

9. Third-Party Services

Our website may rely on third-party services, including payment providers, website hosting services, and shipping carriers. Those services may be subject to their own terms and privacy policies.

We are not responsible for independent third-party terms, but this does not remove any responsibility imposed on us by applicable law.

10. Limitation of Liability

To the extent permitted by applicable law, Karumail is not responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.

Nothing in these Terms excludes or restricts liability or consumer rights that cannot legally be excluded or restricted.

11. Privacy

Personal information collected through the website is handled in accordance with our Privacy Policy. Please review that policy to understand how information is collected, used, retained, and shared.

12. Governing Law and Disputes

These Terms are governed by the laws of the People's Republic of China, subject to applicable mandatory legal requirements.

If a dispute arises, the parties should first attempt to resolve it through good-faith communication. If the dispute cannot be resolved informally, it may be submitted to a court with proper jurisdiction under applicable Chinese law.

Nothing in this section is intended to remove mandatory rights or protections available to consumers under applicable law.

13. Changes to These Terms

We may revise these Terms to reflect changes in our store operations, products, services, or legal requirements. The updated version will be published on this page with a revised date. Changes will apply as permitted by applicable law.

14. Contact Us

For questions about these Terms, an order, or our policies, contact:

Karumail
Legal Company Name: Lingshui Wanqiang Trading Co., Ltd. (陵水万强商贸有限公司)
Registered Office: A7-5, Chuangye Office Building, Binhe South 2nd Heng Road, Yelin Town, Lingshui Li Autonomous County, Hainan Province, China
Dispatch and Returns Operations: Airport Road 11, Airport Area, Meilan District, Haikou, Hainan Province, China
Email: info@karumail.com
Phone: +86 17732121588

The registered office is used for company-registration and administrative correspondence. The Haikou address is designated for dispatch and returns operations, subject to operational confirmation.