Payment policy

Last Updated: October 14, 2026

At Karumail, checkout should feel straightforward and transparent. This policy explains the payment methods available on our website and how your order payment is handled.

1. Accepted Payment Methods

Karumail accepts the following payment methods when they are displayed as available at checkout:

  • Google Pay

  • Mastercard

  • Visa

  • Apple Pay

Payment availability may vary by country, device, browser, card issuer, and payment-provider requirements. A payment logo on our website does not guarantee that every method will be available for every order.

2. Currency and Order Total

The applicable product prices and checkout currency will be displayed on our website or at checkout. Your bank or card issuer may apply currency-conversion fees or other charges under its own terms.

Before placing your order, please review the product subtotal, any applicable taxes, shipping charges, discounts, and final order total.

Standard shipping: Free shipping on orders containing one item, subject to the shipping terms displayed at checkout. If an order qualifies for free shipping, the applicable shipping charge should appear as zero at checkout.

3. When Payment Is Processed

Payment is generally authorized or processed when you submit your order, depending on the payment method and payment provider.

An order confirmation indicates that your order has been received; it does not guarantee acceptance if a payment fails or a genuine fraud or pricing issue requires investigation.

4. Payment Security

Payments are handled through the relevant payment service provider. We do not ask customers to send full payment-card details or passwords by email.

If a payment is declined, please verify your billing details, confirm that your card or wallet is enabled for online transactions, or contact your payment provider.

5. Order Changes and Cancellations

If you need to correct your shipping address or request cancellation, contact us as soon as possible at info@karumail.com.

Requests made before an order enters processing or dispatch may be easier to accommodate. Once an order has been dispatched, cancellation may no longer be possible, and the Return Policy may apply.

6. Refunds

Approved refunds are issued to the original payment method whenever supported by the payment provider. After we initiate a refund, the time required for the funds to appear depends on the card issuer, bank, or digital wallet provider.

Please refer to our Return Policy for eligibility, return shipping responsibility, inspection, and refund-processing time.

7. Contact Us

Karumail
Website: https://www.karumail.com
Legal Company Name: Lingshui Wanqiang Trading Co., Ltd.
Registered Office: A7-5, Chuangye Office Building, Binhe South 2nd Heng Road, Yelin Town, Lingshui Li Autonomous County, Hainan Province, China
Customer Service Email: info@karumail.com
Customer Service Phone: +86 17732121588

Registered office: company registration and administrative correspondence. Dispatch and returns operations: the Hainan address identified in the Shipping and Return Policies, subject to confirmation that the facility is operational and accepts parcels.