Privacy policy

Last Updated: October 14, 2026

At Karumail, your personal information is part of the trust you place in us when choosing pieces for your wardrobe. We handle your information responsibly and use it only for legitimate business purposes, including processing orders, arranging delivery, providing customer support, and improving your shopping experience.

This Privacy Policy explains how Lingshui Wanqiang Trading Co., Ltd. (“Karumail,” “we,” “us,” or “our”) collects, uses, stores, and shares personal information when you visit or purchase from https://www.karumail.com.

1. Information We Collect

Depending on how you interact with our website, we may collect:

  • Contact information: Your name, email address, telephone number, and billing or shipping address.

  • Order information: Products purchased, order number, order value, delivery details, and transaction status.

  • Payment information: Payment confirmation and transaction-related information supplied by our payment service providers. Full card details are generally processed by the relevant payment provider rather than stored directly by us.

  • Device and browsing information: IP address, browser type, device information, pages viewed, referral sources, and website interaction data.

  • Customer communications: Information you provide when contacting us about sizing, delivery, returns, refunds, or other questions.

Please do not send passwords or complete payment-card details by email.

2. How We Use Your Information

We use personal information to:

  • Confirm, process, and fulfill your orders.

  • Arrange shipment, provide tracking information, and address delivery issues.

  • Respond to questions and manage returns, exchanges where available, and refunds.

  • Detect, investigate, and prevent fraud, unauthorized transactions, and misuse of our website.

  • Maintain business, accounting, tax, and transaction records as required.

  • Understand website performance and improve product information, navigation, and the shopping experience.

  • Send promotional communications where permitted and, where required, with your consent.

You may opt out of marketing emails by using the unsubscribe link or contacting us. Transactional messages concerning an existing order may still be sent when necessary.

3. Cookies and Similar Technologies

Our website and its service providers may use cookies and similar technologies to remember preferences, maintain shopping-cart functionality, measure website performance, and support advertising where enabled.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

4. How We Share Information

We may share relevant information with service providers when necessary to operate our store, including:

  • Website hosting and ecommerce platform providers.

  • Payment processors and fraud-prevention services.

  • Shipping companies, logistics providers, and delivery partners.

  • Customer-support, analytics, and marketing service providers where applicable.

  • Professional advisers, regulators, courts, or authorities when legally required or necessary to protect legal rights.

We do not sell personal information to third parties in exchange for money. Service providers should receive only the information reasonably needed for their assigned functions.

5. International Transfers

Because our business operates from China and our website may serve customers in other countries, information may be processed or transferred across borders where necessary for payment, website operation, customer support, or delivery.

Where applicable, we take reasonable steps to ensure that such processing follows relevant data-protection requirements.

6. Data Retention and Security

We retain information for as long as reasonably necessary to fulfill orders, provide support, resolve disputes, maintain legally required records, and meet legitimate business needs.

We use reasonable administrative and technical measures to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or restrictions on the processing of your personal information, or to withdraw consent where processing is based on consent.

To submit a request, contact us using the details below. We may need to verify your identity before processing the request and may retain certain information where legally required.

8. Children's Privacy

Our website is intended for general shoppers and is not designed to knowingly collect personal information from children who are not legally permitted to make purchases independently. If you believe a child has provided personal information inappropriately, please contact us.

9. Third-Party Websites

Our website may contain links to third-party services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before sharing information with them.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business practices, service providers, or legal requirements. The latest version and its effective date will be posted on this page.

11. Contact Information

Brand: Karumail
Website: https://www.karumail.com
Legal Company Name: Lingshui Wanqiang Trading Co., Ltd. 
Registered Office: A7-5, Chuangye Office Building, Binhe South 2nd Heng Road, Yelin Town, Lingshui Li Autonomous County, Hainan Province, China
Customer Service Email: info@karumail.com
Customer Service Phone: +86 17732121588

The registered office above is the company's registered business address. It is not identified as the dispatch or returns facility unless separately confirmed.