Return policy

Last Updated: October 14, 2026

At Karumail, we want you to feel confident choosing clothing online. If an item does not work for your wardrobe, please review the return conditions below before sending it back.

1. Return Eligibility

You may request a return within 30 calendar days of delivery.

To qualify for a return, an item must be:

  • Unworn, unwashed, and unused.

  • In its original condition, with original tags and packaging where applicable.

  • Free from stains, odors, damage, or signs of wear caused after delivery.

For hygiene and product-condition reasons, items that have been worn, washed, altered, damaged through use, or returned without the required original components may be ineligible for a change-of-mind return, subject to applicable consumer law.

If an item arrives damaged, defective, or different from what you ordered, contact us promptly with your order number and clear photographs. We will review the issue separately and explain the available remedy.

2. How to Request a Return

Please obtain return instructions before shipping any item.

  1. Email info@karumail.com within 30 calendar days of delivery.

  2. Include your order number, the item you wish to return, and the reason for the return.

  3. Wait for our written return instructions and confirmation of the receiving address.

  4. Pack the item securely and use a trackable shipping service where available.

  5. Keep your shipping receipt and tracking number until the return is resolved.

Do not send a return parcel without first contacting us. The address must be confirmed before dispatch because an address that appears in a policy does not, by itself, guarantee that a facility can receive individual customer returns.

3. Return Country and Address

Return country: China.

The store's designated return address is:

Airport Road 11, Airport Area, Meilan District, Haikou, Hainan Province, China.

Please contact customer service before sending your parcel to obtain the complete recipient name, telephone number, postal code, and any required delivery instructions.

This address is designated for dispatch and returns operations. The company's registered office is a separate address in Lingshui County, Hainan Province, and is used for company-registration and administrative correspondence.

The return facility's ability to receive international parcels must be confirmed before this policy is published. If a different authorized return address is provided in writing for your order, follow those instructions.

4. Who Pays Return Shipping?

For a standard change-of-mind return, the customer is responsible for the return shipping cost to China.

The customer pays the shipping carrier directly unless we explicitly agree otherwise in writing. Original outbound shipping charges, customs charges, and other fees are not automatically refundable unless required by applicable law or expressly approved by us.

If the item is confirmed to have arrived damaged, defective, or incorrect, please contact us before shipping it back. We will review the evidence and confirm the appropriate remedy and shipping arrangements in accordance with applicable law.

5. Estimated Return Shipping Cost

International return shipping costs depend on the customer's country, parcel weight and dimensions, carrier, tracking option, and customs requirements.

For budgeting purposes only, a small international parcel returned to China may cost approximately US$20–US$60 or more. This is an indicative estimate, not a fixed Karumail shipping rate or a carrier quotation. Actual prices may be lower or higher.

Please obtain a quote from your local carrier before sending the parcel. Any customs declarations and charges required for the return shipment must be handled in accordance with the carrier's instructions and applicable law.

6. Return Inspection and Refund Timing

After your returned parcel is delivered to the authorized return facility, please allow time for receipt confirmation and inspection.

  • Inspection: Normally within 3 business days after the return is received.

  • Refund initiation: For an approved return, we will initiate the refund within 5–10 business days after the return is received and inspected.

  • Bank or payment-provider processing: After the refund is initiated, the funds may take an additional 5–10 business days to appear, depending on your payment provider or bank.

These are our normal processing estimates, not a guarantee of the time required by a third-party payment provider. If a return requires additional investigation, we will communicate the reason for the delay.

Approved refunds are generally sent to the original payment method.

7. Exchanges

If you need another size or item, contact us at info@karumail.com. Exchanges depend on stock availability and confirmation from our customer service team. If a direct exchange is unavailable, you may request an eligible return and place a new order.

8. Orders Not Eligible for a Standard Return

A change-of-mind return may be refused if the item does not meet the conditions in this policy. This does not limit any mandatory rights you may have under applicable consumer-protection law.

We will not use this policy to exclude rights that cannot legally be excluded.

9. Contact Information

Brand: Karumail
Website: https://www.karumail.com
Legal Company Name: Lingshui Wanqiang Trading Co., Ltd.
Registered Office: A7-5, Chuangye Office Building, Binhe South 2nd Heng Road, Yelin Town, Lingshui Li Autonomous County, Hainan Province, China
Dispatch and Designated Returns Address: Airport Road 11, Airport Area, Meilan District, Haikou, Hainan Province, China
Customer Service Email: info@karumail.com
Customer Service Phone: +86 17732121588

The registered office handles company-registration and administrative matters. The designated dispatch and returns address is intended for parcel operations and must be confirmed as able to receive customer returns before a parcel is sent.